Customer support, with a human touch
One inbox.
Every customer.
A better hello.
Bring your email, website chat, and helpful answers together. Give your team the space to do what they do best: take care of people.
Launch plan: $29/month · 5 teammates included
A little help with my order
Emma Wilson · Website chat
Today, 10:42 AM
Emma Wilson
Hi! I just placed an order. Is it too late to change the delivery address?
Private note · Jamie
Checking with the dispatch team before we confirm.
Jamie · Reply
Hi Emma, happy to help. Could you share your order number so I can take a look?
Write a thoughtful reply…
A calmer home for customer conversations.
Shared inboxWebsite messengerHelp centerOne teamLess chasing. More caring.
The whole conversation.
On the same page.
The email in one tab. The chat in another. The context in someone else's head. Bring it all into a shared workspace, so every reply starts with understanding.
One queue. A clear next step.
Find email and chat together. Assign an owner, set a priority, or snooze a conversation until it's time to follow up.
Teamwork, behind the scenes.
Leave a private note, see who's in the conversation, and hand over the context. Your customer sees one thoughtful team.
Familiar faces. Better replies.
Keep customer history beside the conversation. Start with a saved reply, then make the answer feel like it was written for them.
Hello, you're in
the right place.
Have a question? Leave us a message.
We'll reply when we're back.
Outside our business hours
Send us a message
A real person on the other side.
Find an answer
Browse our help articles
The website messenger
A front door
that feels like you.
A friendly hello belongs on your website. Match the messenger to your brand, welcome questions, and keep the conversation with your team.
- Your colors, greeting, and business hours
- Messages stay in the customer's conversation
- A clear invitation to leave a message when you're away
The help center
Good answers.
Always within reach.
Turn the questions you answer every day into a helpful place your customers can explore. Publish clear articles, organize them into collections, and make the right answer easy to find.
Keep work in progress as drafts. Publish when you're ready. Your customers see the answers you've chosen to share.
Build your first collectionFern & Field / Help center
A little help goes a long way.
Orders & delivery
Still need a hand?
Your team is a conversation away.
A little perspective
Know how
you're doing.
Look at conversation volume, response times, and resolution trends. Spot the work that needs attention, then take the data with you in a CSV.
Metrics reflect your actual workspace activity.
Make yourself at home
From first hello to a shared inbox.
- 01
Make it yours.
Create your workspace. Add your brand name, color, and welcome message.
- 02
Open the door.
Add the messenger to your website and send your first test message.
- 03
Bring email along.
Set up forwarding and verify your sender before replying to customers.
- 04
Say hello, together.
Invite a teammate, assign a conversation, and share your first private note.
Room for your whole team
Good support.
Simple pricing.
A straightforward starting point for small teams who care deeply about their customers.
See pricing & common questionsThe FlexHello launch plan
For your team. Not per teammate.
Includes 5 teammates.
One shared place to take care of customers.
USD. Proposed launch pricing. Confirm the available plan and billing details in your workspace before subscribing.
The essentials, together.
- Shared email & chat inbox
- Branded website messenger
- Public help center & search
- Assignments & private notes
- Saved replies & customer history
- Reporting & CSV export
Email requires forwarding and sender setup. Optional AI is not included or enabled. Usage and larger-team terms will be confirmed before paid activation.
A little less busy. A lot more human.